By visiting Wonderland you accept the following terms and conditions and
agree to abide by the park’s rules and the instruction of the staff at all times.
No dogs permitted in the park except assistance dogs. Dogs should not be left in cars.
Due to weather conditions some attractions may not be open all season.
For safety or operational reasons, the Management reserves the right to close, alter or replace any attraction without prior notice.
The entrance price covers all major attractions, however some small attractions are either coin-operated or incur a minimum additional cost.
The Town Park & Wonderland Coach Car Park remain the responsibility of Telford & Wrekin Council.
No responsibility is accepted by the Management for damage incurred in the car park no matter how incurred.
The Town Park & Wonderland Coach Car Park is due for completion summer 2011.
The Management are not responsible for prams or loss / theft of shoes whilst playing in the Park’s equipment.
The Management reserves the right to refuse entry to the Park for whatever reason.
Being in possession of a pre-paid ticket does not give exemption from this.
In order to facilitate the security, safety and comfort of all customers and staff,
Wonderland reserves the right to remove from the Park, without refund,
anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors and staff.
Children under 16 must be accompanied by a responsible adult over 16 at all times.
We reserve the right to refuse entry to adults who are not accompanying children.
Wonderland will not be held liable for any losses, injuries or damages sustained at Wonderland, including damages, theft or loss to property and motor vehicles, if the cause is due to the negligence of the individual or the unforeseeable actions of other customers or third parties.
Whilst the Management does its best to update and maintain the accuracy of this website, it cannot guarantee its content at all times.
Any potential visitor is advised to ring and check any detail that may be of particular importance.

Health and Safety

Customers are reminded that Wonderland is set in a Woodland Park with gravelled and barked footpaths and an uneven terrain in some areas. We advice that appropriate footwear is worn.

Wonderland is predominantly an outdoor attraction and we suggest you dress appropriately, as with all natural parks, following excessive rain, certain areas of the park maybe muddy under foot. Wonderland accepts no responsibility to weather markings (splashes) on clothes.

Due to weather conditions some attractions may not be open all season.

On some rides, as indicated, children must be accompanied by an adult.

Signed and ride-operator instructions must be followed at all times.

Guardians/Parents are required to ensure that all sensitive parts of children’s bodies are protected with suitable clothing on all rides and attractions.

No wheeled footwear or boards of any kind are permitted in the Park.

Disabled Visitors

Wonderland welcomes disabled visitors and their carers, however we would like to bring to your attention that although all areas of Wonderland are accessible by wheelchairs, a high percentage of footpaths are difficult terrain for wheelchair users i.e. gravel & bark. This is reflected in our pricing structure.

Registered Disabled visitors and carers are £2.50 each. Wheelchair users are free.

Disabled toilets are available in two separate areas of Wonderland and disabled parking is now available at our Town Park & Wonderland Coach and Customer Car Park entrance. SAT NAV TF4 3NZ.

Terms & Conditions for Online Bookings

In addition to the above conditions, the purchase of online tickets or the making of an online booking is subject to the acceptance of the following additional terms and conditions.

Tickets purchased online are issued in the form of a confirmation email. You will be asked to present your email (including booking reference) to gain admission. Failure to do so may result in refusal of admission for which Wonderland cannot be held responsible. If you do not receive a confirmation email you should contact Wonderland prior to your visit.
Whilst the Management have been assured of the secure nature of all online payments they are unable to take responsibility for the loss of money through any transaction, which remains the risk of the customer.
It is your responsibility to check your booking prior to your visit and contact Wonderland immediately if there is a problem, as mistakes will not be rectified on arrival.
Entry will only be permitted on production of a valid confirmation email.
Individual day tickets purchased online are valid for one use for the duration of the season and are not date specific (unless stated on the booking). Refunds for day tickets purchased online will not be issued except where Wonderland has been forced to close for an extended period of time.
Refunds cannot be given for date specific online bookings (Birthday Parties & Christmas Bookings) unless where Wonderland has been forced to close on the specific date. Alterations to the date of a date-specific booking will be made subject to availability and the payment of any extra charges that may result from the change of date. Where a date change results in a net fall in the cost of the booking, a refund will not be made.
The quantity of people in your group, and their respective ages, will be checked on arrival to Wonderland against those on the booking confirmation. Any discrepancies will require the difference to be paid on entrance or entry will be refused.
Wonderland is unable to offer refunds for members of your group that do not attend. Where you are unsure of numbers, we advise you book for the minimum number required for the specific booking and add to the booking nearer the date.
In certain circumstances Wonderland may offer an alternative product or similar value when a date-specific booking has been cancelled. This is done entirely at the discretion of the Management.
Any tickets or online bookings purchased in error will be refunded provided you notify Wonderland within 24 hours of the purchase, less any administrative costs that may be incurred in doing so.

Privacy Policy

This website is owned and run by Wonderland. Wonderland respects your privacy and will continue to do so in the online world.

The Privacy Policy will tell you how and when we collect information through our website, and how this information will be used.

How we collect data about you and your use of this website

You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the website may not be accessible or useable. We may ask you for information about yourself when you purchase tickets, book a birthday party or other products or services, when you sing up for the Wonderland mailing list, register for promotions/competitions or when you request brochures or other information and when you directly contact us via email or through the website. We may also invite you to complete surveys or provide us with feedback.

Administration and other non-marketing use

We will use the information you enter on the site for administration purpose and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you book with us we may use your personal data for the purpose explained below under the heading “Direct Marketing”.

Direct Marketing

The data you give us about yourself will enable us to give you updates via email using the contact details you provide on promotions and services we think may be of interest to you or to involve you in the market research.

Buying tickets and other bookings online

Booking online is quick, easy, convenient and safe. Wonderland makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

Online competitions

Wonderland may run online competitions intermittently on the website. Any personal information that is collected from this type of activity will be deleted once the competition entry date has closed. Personal information provided will not be used for marketing purposes.

Contact

If you have any comments, queries or requests relating to the use of your data then please contact us via info@wonderlandtelford.com .

Links to other websites

We use links to improve your experience of our website. We will always try to make these links clear, so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for the content of these websites or any information you choose to divulge to a linked website.